Question 1

What is ClubRaíz?

Accepted Answer

ClubRaíz is a platform designed for selling pre-construction real estate projects in Latin America. It lets developers, agencies, and agents list projects, capture leads, automate customer service with AI, and manage clients from an integrated CRM.

Question 2

Who is ClubRaíz designed for?

Accepted Answer

It's designed for real estate developers, agencies, independent agents, and anyone in real estate selling projects before or during construction (pre-construction/off-plan).

Question 3

Which countries is it available in?

Accepted Answer

ClubRaíz is available in over 15 Latin American countries, including Colombia, Mexico, Panama, Peru, Chile, Ecuador, Dominican Republic, Costa Rica, and more.

Question 4

How much does ClubRaíz cost?

Accepted Answer

We have plans starting at $99/month (Starter) up to $1,200+/month (Enterprise). See the full details of each plan on our pricing page. We also offer a 20% discount on annual payments.

Question 5

Is there a free trial period?

Accepted Answer

Yes. The Pro plan includes a 7-day free trial with no credit card required. You can explore all features before committing.

Question 6

Can I change plans at any time?

Accepted Answer

Yes, you can upgrade or downgrade your plan at any time from the subscription panel. Changes apply on your next billing cycle.

Question 7

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards (Visa, MasterCard, American Express) through Stripe, the world's most secure payments platform.

Question 8

Is the AI chatbot included in all plans?

Accepted Answer

No. The AI chatbot is available starting with the Pro plan (basic version). Business and Enterprise plans include the advanced chatbot with full customization. The Starter plan doesn't include the chatbot.

Question 9

How does the AI chatbot work?

Accepted Answer

The chatbot uses AI (Anthropic's Claude) to automatically answer questions about your projects: pricing, availability, amenities, payment methods, etc. It attends to your prospects 24/7, guides them toward conversion, and logs the whole conversation in the CRM.

Question 10

How are leads managed?

Accepted Answer

Leads captured from forms or the chatbot are automatically saved in the integrated CRM. You can assign them to agents, change their status, add notes, log activities, and follow up from the dashboard.

Question 11

Can I integrate Calendly to schedule visits?

Accepted Answer

Yes. ClubRaíz integrates with Calendly so your prospects can book visits directly from the project page, with no manual intervention from your team.

Question 12

Can I list multiple real estate projects?

Accepted Answer

Yes. Depending on your plan, you can list from 5 projects (Starter) up to unlimited projects (Business and Enterprise). Each project has its own page with a gallery, full information, and a lead capture form.

Question 13

How do I export leads?

Accepted Answer

From the leads module you can export your database as CSV or Excel with every field: name, contact info, source, status, project of interest, and more.

Question 14

Do I need technical knowledge to use ClubRaíz?

Accepted Answer

No. ClubRaíz is designed so anyone can use it without technical knowledge. The interface is intuitive and onboarding includes support from our team.

Question 15

Can I customize the design with my brand?

Accepted Answer

Business and Enterprise plans include custom branding options (logo, colors, own domain). The Enterprise plan includes partial or full white-label.

Question 16

Do you have an API for external integrations?

Accepted Answer

Yes. The Enterprise plan includes API access for custom integrations with your existing systems (CRM, ERP, marketing tools, etc.).

Question 17

Is my data secure?

Accepted Answer

Absolutely. We use SSL/TLS encryption on all communications, secure PostgreSQL storage with automatic backups, and comply with applicable data protection regulations in each country.

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